FAQ

Shipping

Is shipping free?
Yes, on every US order. International orders pay carrier rates, shown at checkout.

How long will my order take?
In-stock pieces ship within 1–3 business days, and you'll get a tracking email as soon as it ships. Customized or engraved pieces take longer; we'll confirm timing when you order.

Do you ship internationally?
Yes, to many countries via USPS or DHL Express. Customs duties and import taxes may apply and are the customer's responsibility.

Our pieces

What are the stones?
Lab-grown gemstones, such as sapphire, emerald, aquamarine and ruby. They share the same composition as mined stones, without the mining.

What metals do you use?
Depending on the piece: solid gold (10–14K), gold-plated metals, and silver. Each product page lists the options for that piece.

Can I customize a piece?
Yes. Most Gemmies pieces can be adapted: stones, metals, charms, engraving and more. Choose options on the product page, or email us for something more personal.

Will my jewelry tarnish?
Our pieces are made to be tarnish-free and water resistant for everyday wear. To keep them shining, avoid harsh chemicals and store them separately when you're not wearing them.

How do I find my size?
Email us with the piece you're looking at and we'll help you get the fit right before you order.

Returns

Can I return my order?
Yes, within 14 days of delivery, unworn and in its original packaging. Engraved, personalized or altered pieces can't be returned unless defective. See our Returns & Refunds Policy.

How do I start a return?
Email support@shopgemmies.com with your order number, the item(s), and a photo in the original packaging. We'll send approval and instructions.

My piece arrived damaged. What now?
Email us with your order number and photos and we'll make it right.

Still have a question?

Email support@shopgemmies.com. We reply within 1 business day, Monday–Friday. Or visit our Contact page.